Postage and Delivery

• All UK publication orders over £25 will receive FREE tracked shipping
• All global stamp orders over £25 will receive FREE shipping
• If you have any questions about our shipping rates please contact our customer support team at support@stanleygibbons.com.

Stamps under £25

• UK delivery on orders under £25 are £5   
• Worldwide delivery on orders under £25 are between £6 & £9 depending on destination.
• All stamp orders over £50 are sent Signed For.

Publications under £25

• UK publication orders under £25 are £5.00 regardless of weight
• Europe publications orders are priced in bands based on weight and shipping address
• Worldwide publications orders are priced in bands based on weight and shipping address
• All UK Orders over £25 are sent Post Free Tracked

Delivery Costs & Times: We Ship Worldwide

• We aim to process and despatch orders as quickly as possible, standard UK delivery time is 3-5 days.
• We have done all we can to ensure that you pay as little as possible for the delivery of your items. Delivery charges are based on the total weight of your order. 
• All of our orders are sent using Royal Mail and well-established courier companies such as Parcelforce.

For your information, here is a basic breakdown of popular products by weight

0 - 750g

• Stamps

750g - 1kg

• SG Collect British Stamps catalogue
• SG Commonwealth One Country Catalogues

1.1kg - 2kg

• SG Great Britain Concise catalogue

2kg & over

• Commonwealth & Empire stamp catalogue
• Stamps of the World set of catalogues

Contact Customer Services

• UK Support: 01425 472 363 
• International: +44 1425 472 363
• E-mail: support@stanleygibbons.com
• Customer Service (Mon-Fri): 08:30 - 17:00

Returns and Refunds - Free UK Returns

In the unlikely event that you are unhappy with your purchase and wish to return it you can, of course, do so. All items we sell are covered by our 28-day money-back guarantee. Just return them to us suitably packaged, in a saleable condition, along with the receipt and we will refund your original payment.

If there is an issue with your order
Please telephone our customer services team on +44 (0)207 557 4460 (for stamp orders) or +44 (0)1425 472 363 (for catalogues) quoting your order number and advising us of the problem. We will then do our best to resolve the issue.

UK & Overseas Address for Returns

Certain products may need to be returned to different locations. Please contact Customer Services in order to arrange your return.

Contact Customer Services

• UK Support: 01425 472 363 
• International: +44 1425 472 363
• E-mail: support@stanleygibbons.com
• Customer Service (Mon-Fri): 08:30 - 17:00

100% Secure

Your peace of mind is our priority.

• Our 100% secure website accepts all major credit and debit cards as well as PayPal.
• We use industry-standard secure sockets layer (SSL) encryption technology on our site.
• This encryption process converts your credit card details into code before securely transferring them.

Alternative Payment Options

If you wish to request payment by bank transfer or to discuss paying in installments please contact us at support@stanleygibbons.com

Alternatively please call customer services on +44(0)1425 472 363.

My Collection and GSM subscriptions

When does my subscription begin?

Your subscription will begin with the next available issue.

When does my subscription end?

You will receive a notification four weeks prior to the renewal date of your subscription. This subscription will automatically renew every year until it is cancelled. This can be done from the My Orders page within My Account.

My Collection and GSM subscriptions

When does my online subscription begin?

Please be aware that subscriptions can take up to 72 hours to process, but once activated you will receive a welcome email with further direction. The subscription will begin on the day you are granted access.

When does my online subscription end?

You will receive a notification four weeks prior to the renewal date of your subscription. This subscription will automatically renew every year until it is cancelled. This can be done from the My Orders page within My Account.